This book offers detailed information regarding all major areas of responsibility of a utility manager. The manual describes why planning, organization, and recordkeeping are critical to virtually all aspects of utility management. Practical, up-to-date staffing guidelines presented in this book reflect widely accepted management practices for interviewing, hiring, supervising, and disciplining employees. Legal requirements of federal legislation such as the Americans With Disabilities Act (ADA) are discussed, as is the importance of developing policies and procedures for dealing with harassment, grievances, and violence in the workplace. In addition, this book highlights the essential elements of effective oral and written communications, including formal and informal public relations programs. A major segment of this book focuses on the financial management of a utility. Topics discussed in this segment include assessing the financial strength and stability of the utility, budgeting, and funding capital improvements.